Service Policy

HOULIXIE provides standardized, transparent and high-quality full-process shopping services for all global customers. All products in our store are brand new, original and strictly inspected before shipment to ensure qualified quality and intact appearance.

1. Pre-sale Service

We provide free product detail consultation, size selection guidance, style matching and shopping guidance services to help customers make suitable purchase decisions.

2. Order Service

After receiving your order and payment confirmation, we will arrange packaging and shipment as soon as possible, and update logistics information in real time to ensure transparent order progress.

3. After-sales Service

We provide complete after-sales protection including return, refund, exchange and problem solving. Our professional customer service team will actively follow up all order issues to fully protect your legitimate shopping rights.

4. Service Commitment

We always take customer experience as the core, continuously optimize product quality and service system, and provide reliable and reassuring shopping services for every customer.